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How do I place an order through the website? There are 5 simple steps to placing an order: 1. Add desired product(s) to your cart. 2. Choose your shipping method. 3. Confirm the total cost and checkout. 4. Receive order confirmation asking for graphics, text and information related to the order. 5. Art department emails a mock up and printing estimate for you to approve before printing the job. Is there a minimum order required? Yes, we require twelve pieces minimum for custom orders. You can mix and match styles to reach these minimums. There is also a minimum requirement of three pieces of the same size, style, color required (i.e. 3 small red, 3 small blue, 3 medium red, etc.). How do I send you my files? The simplest way to send us files is to upload them online once your place your order. Files can also be emailed as an attachment to: art@nekapparel.com What if my files aren't ready yet? You can place your apparel order without sending files and upload them later, when they are ready. What file formats do you support and how do I properly set up my files? We accept files from all industry-standard graphics softwares. Our preferred file format is PDF, as our workflow is PDF-based. If you are not comfortable creating PDFs, we are happy to accept application files, such as: - Adobe Illustrator - Adobe PhotoShop - Adobe InDesign Will I see a proof before the printing is started? Prior to sending any order to our press, we will send you a proof for your approval. All orders include a PDF "soft" proof that you can review on screen. After my order is placed, how long will it be until I receive it? In stock unprinted apparel ships within 1-3 days. Turn around time on screen printed orders is typically 5-7 days. Your turnaround time does not begin until we receive final approval of your proof. Once approved you will receive an email with your estimated ship date. Shipping takes additional time and should be factored in when placing your order. Shipping methods range from next day air to ground shipping. Can I rush my order? Yes, we can have most items printed and delivered in as quick as 2-3 days. A $50 rush fee applies as well as increased shipping charges. Can I order more than one product at a time? Using our shopping cart, you may order as many items at a time as you wish. What payment options do you offer? Credit card, check and money order. We also offer Net 30 terms for many customers. If you would like to apply please select Net 30 at checkout and we will send you an application. What credit cards do you accept? We accept Visa, Mastercard, American Express and Discover. What is your return and refund policy? Blank apparel can be returned for a full refund within 14 days. Buyer is responsible for return shipping. Refunds are available on custom printing orders that have begun processing but have not gone to press. A refund will be given for the portion of work that has not yet been completed. For orders already on press, no refunds will be given. To cancel your order, please call Customer Service at 800.551.1826. Please have your order number or email address ready to reference your order. What countries do you ship to? We can only offer shipping to the US and Canada. What if I want to print with PMS (Pantone® Matching System)? We can match PMS colors. Please specify PMS numbers when communicating with our art department during the file upload process. What are the most common problems you find with files?
What is you privacy policy? Any information we collect on our site falls into the Personally Identifiable Information category: this refers to information that lets us know specifically who you are. When you place an order for products or services, we collect info such as name, billing info, credit card, etc. and use this information to deliver your order. We do not sell, trade or share your information in any way. Any Personally Identifiable Information you provide will be used only for your purchases.If you have any other questions please feel free to contact us at 1.800.881.1526 or by email: info@nekapparel.com 
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Northeast Kingdom Apparel - 126 Butler Rd., West Danville, VT 05873, US